Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, tesra.uk, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
We may ask for personal information — for example, when you contact us or book a consultation — which may include one or more of the following:
We may collect, hold, use, and disclose information for the following purposes:
When we collect and process personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Our infrastructure is Swiss-hosted and GDPR-compliant by design.
We keep your personal information only for as long as we need to. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
Third parties we currently use include:
You have the right to access, correct, and request deletion of your personal information. You may also object to or restrict processing, and request data portability. To exercise any of these rights, contact us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
We, Tesra (operated by J Arthur t/a Agent Smith), are a Data Controller and/or Processor with respect to the personal information you provide to us. Our lawful bases for processing include consent, performance of a contract, legitimate interests, and compliance with law.
At our discretion, we may change our privacy policy to reflect updates to our business processes or legislative changes. If we decide to change this privacy policy, we will post the changes here.
For any questions or concerns regarding your privacy:
Tesra
J Arthur t/a Agent Smith
Hello House, Christchurch, Dorset, BH23 3PY
[email protected]
WhatsApp / Telegram: 07360 272168