Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, tesra.uk, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
We may ask for personal information when you submit content to us, subscribe to our newsletter, register an account, or contact us — which may include one or more of the following:
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use, and disclose information for the following purposes:
When we collect and process personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
We keep your personal information only for as long as we need to. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
We may disclose personal information to third-party service providers, our employees and contractors, agents or business partners, courts or regulatory authorities as required by law, and to an entity that buys or acquires all or substantially all of our assets and business.
Third parties we currently use include Google Analytics and Mixpanel.
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy.
Access & Correction: You may request details of the personal information we hold about you and ask us to correct any inaccurate, incomplete, or misleading information.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below with full details of the alleged breach.
Opt out of communications: You may opt out of receiving communications from us at any time by using the opt-out facilities provided in any communication, replying “STOP” to any SMS, or contacting us directly.
We use “cookies” to collect information about you and your activity across our site. Please refer to our Cookie Policy for more information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
We, Agent Smith, are a Data Controller and/or Processor with respect to the personal information you provide to us.
Our lawful bases for processing include: consent (withdrawable at any time without affecting prior processing); performance of a contract; our legitimate interests (research, marketing, improving our services, protecting our legal rights); and compliance with the law.
We will ensure that any transfer of personal information from the EEA to countries outside the EEA will be protected by appropriate safeguards, including standard data protection clauses approved by the European Commission.
You have the right to request restriction of processing, to object to processing, to receive a portable copy of your data, and to request deletion of your personal information (within 90 days of account deletion).
We, Agent Smith, are a Data Controller and/or Processor with respect to the personal information you provide to us.
We never directly market to any person(s) under 18 years of age. Our lawful bases include consent, performance of a contract, our legitimate interests, and compliance with law (including financial records retention for 7 years).
The personal information we collect is stored and/or processed in the United Kingdom. Where we transfer your data to third parties outside the UK or EEA, we do so in accordance with UK GDPR (Article 45) and the Data Protection Act 2018, using standard contractual clauses or binding corporate rules.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would appreciate the chance to deal with your concerns first — please contact us before approaching the ICO.
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 · www.ico.org.uk
The following provisions apply to residents of California, Colorado, Delaware, Florida, Virginia, and Utah.
At this time, we do not respond to browser “Do Not Track” signals. We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, and transparently.
Under California Civil Code Section 1798.83, California residents may ask us about the information we release to other organisations for their marketing purposes. To make such a request, contact us with “Request for California privacy information” in the subject line. You may make this request once every calendar year.
You have the right to request deletion of your personal information and to know the categories we collected, the sources, the categories disclosed or sold, the third parties involved, the commercial purpose, and the specific pieces of personal information we hold about you. To exercise these rights, contact us using the details below.
To request information about how we share certain personal information with third parties for their direct marketing purposes, send us a request including “Privacy Rights Request” in the first line of the description, along with your name and address.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Agent Smith
J Arthur t/a Agent Smith
Hello House, Christchurch, Dorset, BH23 3PY
[email protected]
WhatsApp / Telegram: 07360 272168